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WATER DAMAGE FAQs

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1. WHAT'S THE TYPICAL TIME TO REMOVE WATER & DRY MY HOME?

2. IF I TURN UP THE HEAT IN MY HOME - WILL IT HELP DRY THINGS FASTER?

3. MY WOOD FLOORS ARE BUCKLING. IS THE DAMAGE IRREPARABLE?

4. MY FURNITURE IS SOAKING WET. IS IT SALVAGEABLE?

5. SHOULD I FIND SOMEWHERE ELSE TO STAY DURING THE PROCESS?

FIRE DAMAGE FAQs

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6. WHAT'S THE TYPICAL TIME INVOLVED FOR FIRE DAMAGE RESTORATION?

7. IS IT SAFE TO TRY CLEANING ASH AND SOOT MYSELF?

8. WHO IS RESPONSIBLE FOR PAYING FOR BLUE MOON'S SERVICES?

9. WILL I NEED TO HIRE A GENERAL CONTRACTOR?

10. MY HOME HAS SMOKE AND SOOT. WHAT IS YOUR PROCESS?

1. WHAT'S THE TYPICAL TIME TO REMOVE WATER & DRY MY HOME?

The typical range of time for structure drying is 5 to 7 days. However, the time it takes to dry your home depends on many factors. Where in your home did the water damage occur? What type of water was involved (clean water or dirty water)? What types of building materials are involved (carpet, stone, tile, drywall, plaster, insulation)?   Water can penetrate well-below your carpet or tiles into the padding and subfloor.  Blue Moon utilizes specialized monitoring equipment to determine whether surfaces and subsurfaces have adequately dried to our high standard.

2. IF I TURN UP THE HEAT IN MY HOME, WILL IT HELP DRY THINGS FASTER?

Don't count on it. Turning up your heater could cause unwanted secondary damage. Blue Moon's specialized drying equipment is designed to provide the perfect blend of air movement, heat, and humidity. Leave the drying to us for best results and preservation of your structure and contents. 

3. MY WOOD FLOORS ARE BUCKLING. IS THE DAMAGE IRREPARABLE?

Not necessarily. People forget that wood comes from trees that have been exposed to wet, cold, dry, and extreme heat environments. If dried properly, wood has the ability to acclimate and re-acclimate (re-shape) after a water event. Using our specialized drying equipment, we can often salvage wood floors and return them to their original shape and form. 

4. MY FURNITURE IS SOAKING WET. IS IT SALVAGEABLE?

Despite being wet, it is possible that your furniture can be salvaged or restored. Once your furniture has been properly dried, we can make an assessment as to the extent of damage and advise you and your insurance adjuster accordingly. 

5. SHOULD I FIND SOMEWHERE ELSE TO STAY DURING THE PROCESS?

If staying elsewhere is an option, you might want to give it strong consideration. Here's why. During the restoration process, we will be operating many pieces of specialized equipment, including extractors, air movers, dehumidifiers, and possibly air scrubbers. These pieces of equipment can be too noisy for some to be able to enjoy peace and comfort. Each situation is different, and we will make an assessment and advise you and your adjuster accordingly. 

6. WHAT'S THE TYPICAL TIME INVOLVED FOR FIRE DAMAGE RESTORATION?

That depends on many factors. Was there burn damage to the structural components of your home? Has the fire rendered your home unsafe or unable to be inhabited? Was the damage limited to smoke, soot, or ash intrusion? If so, we may be able to cleanse surfaces using specially-formulated cleansing agents designed to counter-act the corrosive effects. 

7. IS IT SAFE TO TRY CLEANING ASH AND SOOT MYSELF?

We do not advise attempting to clean burned, charred, or soot-covered surfaces yourself without proper protection, equipment, and materials. For best results that are safest, let Blue Moon take care of it for you. 

8. WHO IS RESPONSIBLE FOR PAYING FOR BLUE MOON'S SERVICES?

Generally speaking, you, the homeowner, are responsible for payment, however, your insurance proceeds may be used to pay for restoration services by either directly compensating Blue Moon, or advancing or reimbursing you for the cost of restoration services. 

9. WILL I NEED TO HIRE A GENERAL CONTRACTOR?

Depending on the extent of damage, it might be necessary to hire a general contractor.  If your home has sustained damage requiring replacement of certain building materials, we will suggest a general contractor or specialty contractor such as drywall/painting; electrical; plumbing; roofing; framing/finish carpentry; flooring/carpet; installation of doors, windows, cabinets, and post-construction cleanup.

10. MY HOME HAS SMOKE AND SOOT. WHAT IS YOUR PROCESS?

Blue Moon follows the cleaning & restoration process set forth by the Institute of Inspection Cleaning & Restoration Certification (IICRC) and codified in standard S-700  for restorers. We utilize a variety of specialized materials and equipment designed to restore and protect damaged surfaces from top to bottom. We generally begin with corrosion mitigation by cleaning away ash or soot from highly vulnerable surfaces like plastics, metals, and synthetics. We then proceed by "coughing" your home. When we breathe in smoke, the natural reaction is to cough, so that is exactly where we begin with your home. We heat your home up to 85 degrees to energize smoke and odor molecules, and then we use "negative air machines" to push (or "cough") smoke out. We then proceed with dry surface cleaning using HEPA vacuums, follow by dry wiping of surfaces (if necessary), followed by wet cleaning of surfaces using specially-formulated cleansing agents. We clean all accessible surfaces and contents in order to remove soot, ash, and smoke odor from your home.